Policy

Acadian Flooring is a professional flooring company with over 15 years of experience. Our flooring expertise is in new construction, heritage, restoration, rehabilitation and renovations within occupied buildings. This means that we can take your project, large or small, from vision to reality– quickly and efficiently. Come into our showroom to receive professional advice, a free quote and samples. We take great pride in our work and are happy to assist you with everything from selection to installation.

Warranties

We stand by the quality of our Kenora Hardwood Floors, as well as our Eternal Laminate and Engineered Flooring; that is why we are confident in backing it with a 25 year warranty. The warranty covers any defects which result from milling, grading, staining and coating. Warranty does not cover installation or other brands of flooring sold in the store.

Payment

We accept cash, Visa or MasterCard. Customers may also pay by Certified or Company cheque.

Returns

All returned items must be accompanied with original bill and must be returned in original packaging. With all returns, there is a 25% restocking charge. However, we do not process returns on Saturdays. No open boxes are accepted. Also, no return on custom made hardwood flooring is accepted. There is 2% interest per month (24% annum) charged on overdue accounts.

Custom Orders

Our customers have an extensive range of hardwood flooring to choose from. We even go above and beyond by creating custom colours, sizes and finishes to ensure your true vision is brought to life.

Delivery

For customer convenience, we offer delivery of material right to your door. All cost is subject to change depending on distance traveled from our Markham location.

If you have any further questions or concerns, please call at  905-294-9575 to the Acadian Flooring Center and one of our representatives will be happy to assist you.