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Our Policies

Refund and Returns Policy

  • No returns on weekends

  • 25% restocking charge on returned items.

  • Returned items must be accompanied with original bill and must be returned in original packaging.

  • 2% interest per month (24% annum) charged on overdue accounts.

  • No open box accepted.

  • No returns on custom made colours accepted.

  • IMPORTANT: Hardwood expands in high humidity and looses expansion in lower humidity. To minimize the expansion or contraction of hardwood flooring, the relative humidity level of the home should be 45% to 60% throughout the year. Also, before installation begins, the house should be heated for a period of 7 days at 22°C (72°F)

Warranties

We stand by the quality of our Kenora Hardwood Floors, as well as our Eternal Laminate and Engineered Flooring; that is why we are confident in backing it with a 25 year warranty. The warranty covers any defects which result from milling, grading, staining and coating. Warranty does not cover installation or other brands of flooring sold in the store.

Payment

We accept cash, E-Transfer, Visa or MasterCard. Customers may also pay by Certified or Company cheque.

Returns

All returned items must be accompanied with original bill and must be returned in original packaging. With all returns, there is a 25% restocking charge. However, we do not process returns on weekends. No open boxes are accepted. Also, no return on custom made hardwood flooring is accepted. There is 2% interest per month (24% annum) charged on overdue accounts.

Custom Orders

Our customers have an extensive range of hardwood flooring to choose from. We even go above and beyond by creating custom colours, sizes and finishes to ensure your true vision is brought to life.

Delivery

For customer convenience, we offer delivery of material right to your door or inside your house. All cost is subject to change depending on distance traveled from our Markham location.

If you have any further questions or concerns, please call at  905-294-9575 to the Acadian Flooring Center and one of our representatives will be happy to assist you.

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